Shipping policy

SHIPPING NOTE: It is possible that tracking numbers take longer than usual to update due to a high volume of orders. If tracking information is not displayed, do not worry, your order has been on its way to you since you received the shipping confirmation email from us.

 

Do you provide international shipping?

Yes, we offer international shipping.

 

What shipping options do you provide?

Free Shipping
Orders placed today will ship within 48 hours.

 

What is the typical delivery time?

7-20 days

Please note: Actual delivery time may vary based on the official website or notice from the local courier, as it can be influenced by flight arrangements, weather conditions, and other external factors.

If you did not provide a phone number when placing your order, there may be an unsuccessful delivery attempt if you were not at the address, as the courier could not reach you by phone.

If more than 20 days have passed and your order has not arrived, please contact one of the following four local courier companies to check which one has your package and to arrange redelivery.

Also, if your tracking number shows the package as delivered but you haven’t received it, please contact these 4 courier services directly to determine where your package is. Provide them with your details, including full name, address, and the latest tracking number.

Here are the four courier services:

fasthorse.express

aramex.com.au

imile.com

auspost.com.au

 

Where can I locate my tracking number?

Once your items have been dispatched, you can expect to receive an email notification from us containing your tracking number.

The tracking number is always accurate, it's just necessary to check it on various international tracking websites. Regardless of whether the website you're checking the tracking number on is functioning or not, rest assured that your shipment has been processed from the moment you received the shipping confirmation email from us, and you will receive your package within the timeframe mentioned on this page.

 

Is it possible to update the shipping address for my order?

We cannot be held responsible if an incorrect address is entered during checkout. Please ensure that both your billing and shipping addresses are accurate when placing your order.

 

I suspect that my package may have been stolen or lost during transit. What steps should I take in this situation?

If the tracking number for your package shows that it has been delivered but you cannot locate it, we recommend checking around your property, or mailroom. Additionally, consider reaching out to neighbors in case someone accepted the package on your behalf or it was delivered to the wrong address. We suggest waiting for 2 business days to see if the package is redelivered by the carrier. If the package is still not found or redelivered after this time, please contact your local post office directly to file a claim. You can initiate the claim process with your local courier by providing them with your tracking information. Once you've filed a claim, please wait for their response before contacting us.

We cannot be held accountable for packages that are lost or stolen after being confirmed as delivered to the address provided with the order.