Refund policy

SHIPPING NOTE: It is possible that tracking numbers take longer than usual to update due to a high volume of orders. If tracking information is not displayed, do not worry, your order has been on its way to you since you received the shipping confirmation email from us.

Please note: If you did not provide a phone number when placing your order, there may be an unsuccessful delivery attempt if you were not at the address, as the courier could not reach you by phone.

If more than 20 days have passed and your order has not arrived, please contact one of the following four local courier companies to check which one has your package and to arrange redelivery.

Also, if your tracking number shows the package as delivered but you haven’t received it, please contact these 4 courier services directly to determine where your package is. Provide them with your details, including full name, address, and the latest tracking number.

Here are the four courier services:

fasthorse.express

aramex.com.au

imile.com

auspost.com.au

We have a 30 day guarantee if the product fails to arrive or arrives damaged! All sales are otherwise final.

If any of the Ozzy Mozzie products fail to arrive or arrive damaged, please send us an email to ozzyrefunds@ozzymozzie.com with the proper evidence provided (picture or video of the damaged product outside of the box or your tracking number, and your order number). After evaluation, our team will determine whether the right to a refund has been fulfilled.

We're incredibly confident in the quality of our product. Unfortunately, on the odd occasion a product may damage during transit or arrive defective. If this is the case, please email us at  ozzyrefunds@ozzymozzie.com with proof of the defective product (picture or video of the damaged product outside of the box, and your order number). Emails for defective product must be sent within 30 days of delivery of the product.